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Basic Quality Policy

  • Analyse the needs of our customers' expectations and requirements, to ensure customer satisfaction and trust the most effective and creative solutions, cost effective, timely and quality service by providing fast,
  • Build all the relations of mutual trust with employees and customers, depending on the principle of honesty and openness, criticism and be open to change,
  • In addition to increase the information level of our employees and business partners to raise environment awareness, ensure to use applications that do not threaten human health and safety,
  • Evaluate periodically  information security, occupational health, job safety, environment security and business continuity issues ‘ risks and provide input to customer service management,
  • About the customer complaints, offer an efficient,  realistic and workable solutions to protect the rights of the customer. By recording all complaints, complaint resolution, then to share with customers the findings of the studies of and solutions.

Quality Certificates

ISO 9001:2015 Quality Management System

Defines an effective quality management system. Indicates that the products and services of the organization comply with an internationally recognized standard. Received in 2000

OHSAS 18001 Occupational Health and Management System

A system, to minimize workplace accidents at work and occupational safety risks that may occur, to fullfill the legal obligations related to health care of the employees. Received in 2012

ISO 27001:2013 Information Security Management System

A management system which is set up, monitored and enhanced constantly to have an IT security system to eliminate/minimize the risks by considering all the risks that company carries. Received in 2010

ISO 20000:2015 IT Service Management Service

A System which is designed to plan, manage, monitor and enhance processes to deliver IT services and the commitment to implement the system by the organization. Received in 2010

ISO 10002:2004 Customer Satisfaction Management System

A system which is desgined to handle customer complaints effectively and efficiently for all commercial or non-commercial activities including electronic commerce. Received in 2010

ISO 14001:2015 Environmental Management System

An international standard which defines controlling and improving the environmental performance of companies. Received in 2012